Monday, May 18, 2009
Follow-Up to Epic Delay
A few days ago, I posted an item called "Air Travel -- Fun or None?" detailing an delay in San Francisco, connected from Denver to Maui on the same aircraft (different flight numbers). Cynic that I am, I was not expecting more than a a verbal apology from United. Much to my surprise, the airline did not charge for food or drinks on the long-delayed flight -- a delay that was nearly five hours by the time the aircraft finally pushed back. Much to my greater surprise, I received an E-mail offering a $250 credit on a future flight, some kind of upgrade oppotunity or a credit of 10,000 Mileage Plus miles. I picked the $250 credit.
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I suspect the airlines are working harder on customer loyalty. On a recent flight to London, my video screen wasn't working and I found a hair in my special meal (ugh!). The flight attendant gave me a website to go to provide details and I got a 10,000 mileage credit. They may have offered a $ credit also but since I didn't know when I'd be traveling next I took the credit.
ReplyDeleteBeautiful stream, nice place for fishing?
ReplyDeleteMandy - I'm sure you're right. The airlines have gotten such a bad rap for diminishing service that they at least try to make up for their mistakes and missteps.
ReplyDeleteVietnam Travel - What stream? I don't appreciate spam and generally delete such posts.