When I have a gripe about air service, I tend to vent on this blog. Other people complain to higher authorities. Several hundred people a month are sufficiently incensed to complain to the US Department of Transportation's Aviation Consumer Protection Administration about lost luggage, flight delays and other incidents. Considering the tens of millions of passengers who fly every month, I view these numbers as trivial -- even considering that most people with gripes never officially complain to authorities. But for what it's worth, here are the most-complained-about airlines in October:
US Airways, 122 complaints
American Airlines, 115
United Airlines, 113
Delta Air Lines, 113
Northwest Airlines, 49
Continental Airlines, 46
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You're right, those are incredibly low numbers. Probably everybody just expects delays and lost luggage as the norm . . .
ReplyDelete-- Andrea