Air Travel -- Fun or None?

One short delay and one long one from Denver to Maui via San Francisco

I have a refrigerator magnet showing a woebegone Charle Brown saying, "Someday, my ship will come in, and with my luck, I'll be at the airport."

Just call me Charlie Brown.

Dateline: San Fransciso International Airport, May 15, 2009, 4:15 pm. PDT

United Flight 415 - DEN-SFO

Boeing 767, fully loaded,departed from Denver 40 minutes but landed in San Francisco on time. So far, so good. We arrived at Gate 87, which is the same gate our Maui flight was departing from. Hooray, we thought. They can't lose our luggage -- assuming it was on our plane to begin with.

United Flight 37 - SFO-OGG

Boarded aircraft, scheduled to depart at 1:1o p.m.. Sat and sat and sat. Captain announced a "small drip" from the left engine cowling. Mechanics going to check it out, and "we should be on our way shortly." Hah!

Flight attendants passed out water and started the movie. Then we were told to get off the plane with all our carry-ons. They didn't say, "change of aircraft," but that is what it turned out to be. We moved from Gate 87 to 85, where eventually, a smaller aircraft pulled up. United started prospecting for volunteers to leave tomorrow (free roundtrip ticket, free hotel in San Fransciso). We're going to a wedding tomorrow so couldn't accept.

Rescheduled Flight 37 was supposed to depart at 4:00, then 5:00 and now 5:30. It is supposed to arrive in Maui at 7:40. United still needs to offload 14 people and asked for volunteers willing to "leave in 20 minutes" for Honolulu and transfer to an interisland flight from there, arriving in Maui at 9:00-something p.m. And bags would not be transferred but would be waiting at the airport. In theory.

Right now, I have a confirmed seat on Flight 37, while my husband -- according to the status monitor -- is #12 on the list awaiting seat assignments. If we only have one seat, I'll give mine to him and try to join him tomorrow. It's his brother whose wedding we are going to.

Just call me Charlie Brown.

European Airline Consolidation Continues

You can't tell the airlines without a scorecard anymore. Mergers, consolidations, bankruptcies, start-ups, alliances and code shares make the airline industry very confusing -- more so with each day's headlines. The US led the way, and Europe is recently followed.

In the US, airline consolidations go back a long way, but consolidation fever . The present Continental was forged from an agglomeration of old carriers such as the original Frontier, Eastern, People Express and New York Air. Merger fever, economies of scale, Wall Street paper moving and so on have essentially left us with United and its current partner, U.S. Airways (that long ago took over the old Mohawk and Allegheny and recently AmericaWest), Delta (including Northwest) and American (which absorbed TWA) -- plus fast-growing, customer-friendly Southwest that currently seems to be the smartest carrier in the American skies. Along the way, other legacy domestic carriers disappeared. Think Pan Am (which had previously absorbed National) and Braniff. And these are just the ones that came to mind.

Similar consolidations, mergers and takeovers have raked European flag carriers too, but there, things are dicier because national pride is emblazoned on fuselages that are hard for airlines to relinquish, even as they are in dire financial straits. A merger between Belgium's SABENA and the former Swissair imploded or exploded after the national airline of Switzerland not only had its own financial problems by mismanaged SABENA. Brussels Airlines rose from its ashes but is a shadow of its predecessor

Air France and KLM (above right) are part of the same Dutch-controlled operating group that also owns 25 percent of Alitalia. Lufthansa, Germany's airline, owns SWISS, which succeeded Swissair after that carrier's bankruptcy; is a large stakeholder in Brussels Airlines and could take it over completely by 2011; bought BMI, and has just announced their takeover of Austrian Airlines. I could make a tasteless joke about an Anchluss in the air, but let's pretend that I didn't. There's also talk that Lufthansa might buy or merge with SAS -- or something. Stay tuned.

Avis Uses Bait, Switch and Upsell Tactics

Car rental firms jack up rates when using AmEx points

I use frequent flyer miles for flights whenever possible, expedient and/or wise, but I've been hoarding American Express points for car rentals for a long time. We are soon going to Hawaii -- first to Maui for a wedding and then to the Big Island for a vacation. Two rental car opportunities seemed like a good use of points. I started with the Big Island, because that will be the longer stay.

I spent a ridiculous amount of time on the Avis website trying to figure out what promotion/coupon codes I could use for Avis, so I finally phoned. The AmEx system is that I could redeem points for several coupons to be used toward (but not in full payment for) the rental, which for one week with Avis was going to be more than $450. I was too shocked to write down the exact quote, but it was high. The reservation agent told me that I would be better off not using the coupon at all. He quoted an economy car rate of $242 for seven days, with unlimited mileage and no extra charge for the second driver. Sold.

Then he told me about a service that Avis offers which would net me a $20 gas coupon and 5 percent cash back on the rental. I asked whether this happens automatically when renting, and instead of answering, he switched me to a fast-talking sales type who "upgraded" the service which I could try for a month for "only one dollar" and "cancel any time." The carrot he dangled over the telephone was a $20 gas coupon plus that 5 percent rebate, but first, he said, I had to sign up. When I balked, he told me that he "has been authorized" to raise the gas coupon to $40. I told him my name, address, etc., but when he asked for my date of birth, I refused and said I wasn't interested in providing personal information. He huffed, "I'm not asking for your Social Security number." I said I didn't want to provide any more personal information, so he hung up on me.

Avis indeed seems to be trying harder -- trying harder to sell a "service" that I didn't really want (although a $40 gas coupon would be nice). No matter what they tried, they succeeded in annoying me. Because I knew that the AmEx coupons would not make sense for Maui either, I simply made the reservation online and ignored the "offer" for the same service that the phone folks tried to force on me.

Lady Liberty's Crown to Reopen

Closed since 9/11, the crown again will welcome a limited number of visitors

Especially after the recent ill-conceived recent photo op of a "spare" Air Force One flying low over New York Harbor and the Statue of Liberty, it is refreshing that the crown will reopen to visitors on July 4. It has been closed since September 11, 2001. The official reason was given as "fire safety," but most of us believe that it was part of the previous administration's promoting an ongoing climate of fear. The airport threat level, after all, has been "orange" since this silly recorded alert was introduced.

Former Colorado senator and now Secretary of the Interior Ken Salazar announced,“This Statue of Liberty really is about hope and optimism for America, it’s also about jobs that come with tourism all over this country, and it’s about President Obama’s agenda. So today we’re announcing that on the Fourth of July, we will open up the crown of the Statue of Liberty here in New York and New Jersey to the entire people of America in a way that we’ll be able to manage the crowds that come into this place."

Just to cover bases staked out by the paranoid, he said,“We have conducted a very comprehensive life-safety review for the statue itself and for the pedestal and there are improvements that are gonna have to be put in place. We’ll put some of those in place before we open it up on the Fourth of July. We’ll then go through a two-year period where the crown will be opened up, where the public — it will be about 30 people an hour that can come up here, it will be managed. And then following that, we’re going to go through a more major rehabilitation that ultimately will increase the number of people who can come up here to about 200,000.”

Timed passes will be distributed on a lottery-style basis, and access is ranger-guided. Even access to the statue's pedestal has been seriously limited to those who have a applied in advance for free monument pass and pick up the morning of the visit. Call 866-STATUE-4 or 212-269-5755. Oh, how unfortunately different this is from my childhood in Connecticut and young adult years in New York, when access to the pedestal and the statue was limited only by visitors' willingness to stand in line and climb a lot of stairs.

The ferries to Liberty Island board their last passengers well before the park's daily closing. There is no entrance fee to the park, which is open from 8:30 a.m. to 6:00 p.m. Park Service passes are not good for ferry fares. Due to the park's security procedures, visitors are advised to allow ample time for their visits. Ferry ticket prices from Battery Park are adult, $11:50; senior (62 and over), $9:50; child (4-12), $4.50, under 4, free.

Tattered Cover to Welcome Arthur and Pauline Frommer

Father-daughter team of budget travel authorities launching book tour in the Denver area this week

The first post-World War II generation of young, independent travelers boarded their cheap-o charter flights equipped with the essentials: passport, student ID, Eurailpass and Arthur Frommer's Europe on $5 a Day. That iconic how-to travel book not only inspired young people to travel then, but to keep on traveling as they got older. It also spawned an empire. Arthur Frommer begat books (Frommers Travel Guides and other series), a magazine (Arthur Frommer's Budget Travel), a website, a radio gig (Arthur Frommer's "Travel Minute" on New York's WOR and podcast), a blog and a daughter, Pauline, who has followed in her dad's world-roaming, publishing footsteps.

Father and daughter are launching a book tour for Ask Arthur Frommer -- And Travel Cheaper, Better, Smarter at the Tattered Cover on Colfax on at 7:30 p.m. on Friday, May 8. They are offering a related mini-seminar, “Making Travel Work in Tough Economic Times.” Admission is free, and all Frommer's Guides will be 20 sold at off during this event -- and you can probably get them to sign the books too. The store is at 2526 East Colfax Avenue (at Elizabeth Street, directly across the street from East High School and the City Park Esplanade), Denver; 303-322-7727.

The following day, May 9, the Frommers will speak at the College Hill branch of the Westminster Public Library from 11:00 a.m. to 1:00 p.m. The library is at 3705 West 112th Street, Westminster. The event is also free, but the library would appreciate a call to register: 303-404-5104. If you want to buy a book there, it's cash or check only. Refreshments for the Westminster event will be provided by Cruise Holidays at the Ranch.

Arthur will continue the book tour at the Book Passage (51 Tamal Vista Boulevard, Corte Madera, near San Francisco) at 1:00 p.m. on Monday, May 11; Distant Lands (56 South Raymond Avenue, Pasadena), at 7:30 p.m. on Monday May 13; and at the Borders bookstore in Century City (10250 Santa Monica Boulevard, Los Angeles) at 7:00 p.m. on Thursday, May 14.

Aircraft-Bird Encounters Rise

One bird strike made headlines, but many occur -- including Denver

The surprise water landing of a US Airways plane in the Hudson River last January. Investigations revealed that a major bird strike had knocked out at least one engine. All 155 passengers and crew survived, with few injuries, and Captain Chesley "Sully" Sullenberger became an instant hero, making the talk-show circuit and landing a book contract. It turns out that the very aircraft the Sullenberger ditched in the frigid Hudson,

Associated Press reporter Michael J. Sniffen has been looking into bird strikes and has unearthed some amazing figures -- ones we don't generally think about when we fasten our seatbelts low and tight about ourselves and make sure that are seats and tray tables are in their full upright positions. Sniffen reported:

"Airplane collisions with birds or other animals have destroyed 28 aircraft
since 2000, with New York's Kennedy airport and Sacramento International
reporting the most incidents with serious damage, according to Federal Aviation
Administration data posted...The FAA list of wildlife strikes, published on the
Internet, details more than 89,000 incidents since 1990, costing 11 people their
lives. Most incidents were bird strikes, but deer and other animals have been
hit on runways, too.

"The situation seems to be getting worse: Airplane collisions with birds
have more than doubled at 13 major U.S. airports since 2000, including New
Orleans, Houston's Hobby, Kansas City, Orlando and Salt Lake City. Wildlife
experts say increasingly birds, particularly large ones like Canada geese, are
finding food and living near cities and airports year round rather than
migrating.

"The figures are known to be far from complete. Even the FAA estimates its
voluntary reporting system captures only 20 percent of wildlife strikes. The
agency, however, has refused for a decade to adopt a National Transportation
Safety Board recommendation to make the reports mandatory.

"...The Federal Aviation Administration says there were about 65,000 bird
strikes to civil aircraft in the United States from 1990 to 2005, or about one
for every 10,000 flights....air traffic control towers routinely
alert pilots if there are birds in the area."

Alysia Patterson filed a Denver-specific AP report, in which she recounted that DIA "led the nation in bird and wildlife strikes last year" -- 318 during the first 11 months of 2008. Of some comfort to passengers, Patterson was told by the FAA's Mike Fergus that DIA has "an aggressive wildlife mitigation program, [and] pilots are more aware of the problem and more apt to report a strike."

Whenever I've felt a jolt when taking off from or approaching DIA, I have assumed that it was turbulence of some sort. Next time, I'll speculate (to myself, not to my seatmate) that it might be due to a bird strike.

Colorado Ski License Plate Approved

Long-anticipated snowsports license plate should be available this coming fall

A few years ago, I was one of some 4,500 Coloradans who signed a petition requesting the introduction of an optional ski/snowboard license plate. Late on Thursday, April 30, the Senate approved Bill 161 authorizing this plate (the House had already passed it), and it is now awaiting Governor Bill Ritter's signature. According to Colorado Ski Country USA, which helped organize and promote the petition effort, the plate "should be available in time for next ski season." It will cost $50 in addition to the normal fee and will carry the tagline, "Ski Country USA." I'm planning to request one.

Images like the one below tend to be pretty corny, but I post this one of the quartet of VIPs smilingly posing with the plate prototype as thanks for shepherding the bill along. The photo from the Colorado Senate Majority Press Office shows CSCUSA public policy and communications manager Ari Stiller-Shulman; bill sponsor Senator Dan Gibbs, CSCUSA President and CEO Melanie Mills, and Hertz Corporation’s Southwest fleet manager Brent Lessing. The caption that came with this photo identifies the foursome "from left to right," but there are two rows, so I don't know exactly who's who. Sorry. I am guessing that Lessing's presence means that car-rental agency will order them for its Colorado fleet. After all, the company has been promoting its "skierized" cars for years.